Program Freedom

Frequently Asked Questions

We’re excited about Mitchell’s innovative cloud estimating platform and the positive impact it will have on the industry. We are committed to leading the industry by offering solutions that help all stakeholders, applications and service providers focus on providing proper and safe repairs.

When does Program Freedom launch?

Mitchell’s Cloud Estimating platform is in production and available now.

Why is an open platform needed?

At Mitchell, we believe proper and safe repairs require the open, no-cost exchange of data among insurance carriers, repair facilities, suppliers and OEMs. All these stakeholders are the vital participants involved in repairing today’s increasingly complex vehicles. The ability to make proper and safe repairs relies on access to data without costly restrictions.

I’ve heard about Mitchell’s Program Freedom. What is it?

Program Freedom delivers a cloud-based and open platform to the industry. Mitchell believes the industry is encountering unprecedented challenges due to increasing vehicle complexity, the use of advanced technology, frequency of repair, and severity of damage. Mitchell’s Program Freedom is designed to help the industry succeed in the face of these challenges and is based on Mitchell Cloud Estimating, our new cloud-based estimating and communications platform.

Mitchell will demonstrate Mitchell Cloud Estimating at the Program Freedom Experience, with some of our partners, on January 17, 2018 in Palm Springs, Calif., one day prior to the upcoming CIC meeting. If you can join us in Palm Springs on January 17, we’d love to see you. Register here: https://mpower.mitchell.com/event/program-freedom-experience/

Why did Mitchell create Program Freedom?

At Mitchell, we created Program Freedom because we are committed to enabling our customers to perform and support proper and safe repairs, which require open data platforms with best-in-class applications and services.

For more than 20 years, the industry has had the ability to share data, and repairs have benefited tremendously—to freely and openly share data without restrictions, without cost. It's led to an explosion of applications and services that help deliver proper and safe repairs.

Mitchell will demonstrate Mitchell Cloud Estimating at the Program Freedom Experience, with some of our partners, on January 17, 2018 in Palm Springs, Calif., one day prior to the upcoming CIC meeting. If you can join us in Palm Springs on January 17, we’d love to see you. Register here: https://mpower.mitchell.com/event/program-freedom-experience/

Why did Mitchell call this Program Freedom?

Freedom is based on Mitchell’s new cloud-based estimating and communications platform and offers the following benefits:

  • Freedom to estimate on any device, any browser, from any location
  • Freedom to share data without restrictions with your choice of business partners
  • Freedom to retain a copy of your data for warehousing and archival purposes
  • Freedom to exchange data without transaction fees
  • Freedom to choose EMS or BMS with the security services you select
  • Freedom to purchase estimating services on either a per-estimate or subscription basis
Who benefits from Mitchell’s Program Freedom?

Insurance Carriers:
Program Freedom gives you an open choice of business partners, letting you manage costs effectively. Claims repaired by out-of-network repair facilities, without a Mitchell subscription, are processed on a per-estimate basis creating a cost-effective workflow.

Repair Facilities:
Program Freedom gives you a continued open choice among best-in-class applications and services without the limitations of proprietary protocols and closed data networks. Share data via either the EMS or BMS format without transaction fees.

Suppliers and Providers:
Program Freedom allows you to do business with repairers as you do today—without new licensing terms, transaction fees and the need to rewrite existing interfaces.

OEMs:
Program Freedom allows participants in OE Certified Repair Networks to share data with other stakeholders and procure parts from the OE’s choice of network. Mitchell’s cloud platform also delivers contextual OE repair procedures right in the estimate, enabling proper and safe repairs.

How do I find out more information?

Reach us at ProgramFreedom@mitchell.com, and we’ll make sure the correct person responds to you.